Privacy Policy | World Aid Network

1. Who We Are

World Aid Network is a humanitarian charity based at International House, 51 Borough High Street, London SE1 1NB, United Kingdom. We are registered as a data controller with the Information Commissioner's Office (ICO registration reference: ZC156579). You can contact us about any privacy matter at [email protected].

2. Information We Collect

We may collect and process the following personal data:

Contact details — name, email address, postal address, and phone number when you make a donation, sign up for updates, or contact us.
Donation information — amounts donated, payment method type (we do not store full card details), and Gift Aid declarations.
Website usage data — pages visited, time spent on site, and browser type, collected via cookies and analytics tools.
Communications — any correspondence you send us via email or our contact form.

3. How We Use Your Information

We use your personal data to:

Process donations and claim Gift Aid where applicable.
Send you updates about our work, appeals, and impact stories — only where you have given consent or have an existing relationship with us.
Respond to enquiries and improve our services.
Comply with legal and regulatory obligations.
Analyse and improve our website performance.

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

Consent — for marketing communications and non-essential cookies.
Legitimate interests — for fraud prevention, website security, and improving our services.
Contract — for processing donations and issuing receipts.
Legal obligation — for Gift Aid administration and financial record-keeping.

5. Data Sharing

We do not sell your personal data. We may share it with:

Payment processors (e.g. Stripe) — to securely process donations.
HMRC — to claim Gift Aid on eligible donations.
Email service providers — to send impact updates and receipts, where you have opted in.
Regulatory bodies — where required by law.

6. Data Retention

We retain personal data only as long as necessary for the purpose it was collected, or as required by law. Donation records are kept for at least 7 years in line with HMRC Gift Aid requirements. You may request deletion of your data at any time, subject to any legal retention obligations.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data.
Rectify inaccurate data.
Erase your data (right to be forgotten), subject to legal obligations.
Restrict or object to processing.
Data portability.
Withdraw consent at any time.

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses only strictly necessary cookies required for it to function correctly. These include cookies set by our payment processor (Stripe) for fraud prevention and security during donation transactions. We do not currently use analytics, advertising, or other non-essential cookies. You can review your browser's cookie settings at any time. For more detail, visit our Cookie Settings page.

9. Changes to This Policy

We may update this policy from time to time. The current version is always available on this page with the date of last update. Where changes are material, we will notify you by email (if we hold your address) or by a notice on this page. We will not use your personal data in ways materially different from those described in this policy without first obtaining your consent.

10. Contact Us

For any questions about this privacy policy, please contact us at [email protected] or write to us at World Aid Network, International House, 51 Borough High Street, London SE1 1NB.