Our Policies
World Aid Network publishes its full policy suite openly. Below you can download each policy document as a PDF. These policies govern how we protect beneficiaries, manage public money, treat volunteers and trustees, and ensure accountability in everything we do.
Quick answer
World Aid Network publishes its full policy suite openly — fourteen documents covering governance, financial controls, safeguarding and legal compliance — each downloadable as a PDF on this page. The charity is a UK charitable organisation applying for CIO registration, governed by named trustees under a written constitution.
What do our policies commit us to?
- Every payment needs authorisation by two unrelated trustees through secure online banking (Financial Controls Policy).
- Money reaches overseas partners only by regulated SWIFT/IBAN bank transfer, under a strict no-cash policy for international transfers (Financial Controls Policy).
- Grants go only to accredited medical institutions or registered organisations that pass due diligence, including sanctions and safeguarding checks (Grant-Making Policy).
- Large grants are paid in stages, and each later stage is released only after the board has reviewed evidence and financial receipts (Grant-Making Policy).
- Safeguarding concerns raised in a complaint go straight to the Designated Safeguarding Lead (Complaints and Safeguarding policies).
Can I get a refund if I donate by mistake?
- Mistakes: if you paid twice, entered the wrong amount or did not mean to give, email [email protected] within 30 days of the payment and we will refund the payment made in error to the card you used.
- Monthly gifts: you can cancel future payments at any time from Manage your giving. If a payment is taken after you asked us to cancel, we will refund it.
- Other requests: donations are held for charitable purposes, so other refund requests are considered case by case by the trustees.
Please include the date, the amount and the email address you used. Never send card details by email.
How do I make a complaint?
- Step 1, informal: email [email protected]. We aim to resolve issues quickly at this stage.
- Step 2, formal: if it is not resolved, write to the Chair of Trustees at the same address or by post to our registered office. We acknowledge formal complaints within 5 working days and respond in full within 14 working days.
- Step 3, board review: if you remain dissatisfied, ask for a board review. The full board gives a final written decision within 21 working days.
Please tell us what happened, when, who was involved and what you would like us to do. If a serious regulatory concern remains after our final response, you can contact the Charity Commission, the Fundraising Regulator (fundraising matters) or the Information Commissioner's Office (data protection). Full details are in the Complaints Policy.
The trustees adopted these policies for World Aid Network’s application to register as a Charitable Incorporated Organisation (application 5290505), so each PDF is headed “World Aid Network (CIO)”. That heading names the legal form we have applied for. World Aid Network is not yet a registered charity; see our registration status.
Safeguarding Policy
Our commitment to protecting vulnerable individuals — including beneficiaries, volunteers and staff — from harm. Covers reporting obligations, designated safeguarding leads and escalation procedures.
PDF downloadComplaints Policy
How to raise a concern or complaint about World Aid Network — including timescales for response and escalation to the Charity Commission where appropriate.
PDF downloadConflicts of Interest Policy
Procedures for identifying, declaring and managing conflicts of interest among trustees, staff and volunteers — in line with Charity Commission guidance.
PDF downloadRisk Management Policy
How trustees identify, assess, monitor and respond to strategic, operational, financial and reputational risks — including the charity's risk register framework.
PDF downloadWhistleblowing Policy
Protection and reporting channels for anyone who wishes to raise a concern about misconduct, fraud or other wrongdoing within World Aid Network — including external escalation routes.
PDF downloadTrustee Code of Conduct
The standards of behaviour expected of World Aid Network trustees — covering fiduciary duty, confidentiality, declaration of interests and attendance at meetings.
PDF downloadFinancial Controls Policy
Internal financial controls governing authorisation of payments, bank signatories, expense claims, procurement and the no-cash overseas disbursement model.
PDF downloadGrant-Making Policy
The criteria and process by which World Aid Network evaluates, approves and monitors grants to partner hospitals and organisations — including the milestone-release model and outcome reporting requirements.
PDF downloadData Protection Policy
Our obligations and procedures under UK GDPR — covering donor data, beneficiary information, retention periods and data subject rights.
PDF downloadAnti-Bribery Policy
World Aid Network's zero-tolerance approach to bribery and corruption — covering staff, trustees, volunteers and partner organisations.
PDF downloadEquality Policy
Our commitment to equality, diversity and non-discrimination in all activities — including beneficiary selection, volunteer recruitment and trustee appointments.
PDF downloadBullying and Harassment Policy
Procedures for preventing and addressing bullying and harassment — covering trustees, staff, volunteers and third-party interactions.
PDF downloadVolunteering Policy
Rights, responsibilities and expectations for volunteers — covering recruitment, induction, reimbursement of expenses and conduct.
PDF downloadQuestions about our governance?
If you have a question about any of our policies, or wish to make a complaint, please contact us. We aim to acknowledge all queries within five working days.